{"id":3833,"date":"2007-08-01T14:31:13","date_gmt":"2007-08-01T18:31:13","guid":{"rendered":"https:\/\/biznews.fiu.edu\/?p=3833"},"modified":"2014-12-16T19:11:44","modified_gmt":"2014-12-17T00:11:44","slug":"epe-courses-help-employee-advance-and-add-greater-value-to-her-company","status":"publish","type":"post","link":"https:\/\/biznews.fiu.edu\/2007\/08\/epe-courses-help-employee-advance-and-add-greater-value-to-her-company\/","title":{"rendered":"EPE courses help employee advance-and add greater value to her company."},"content":{"rendered":"\n\n\n
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\nJudy Delgado <\/strong><\/em><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

A combination of natural gifts, support from key people at Preferred Care Partners Corporation, and courses offered through Executive and Professional Education (EPE) in the College of Business Administration, have enabled Judy Delgado<\/strong> (BS \u201992) to move up in her company and to contribute to it more effectively.<\/p>\n

It began with an email from the college announcing the EPE course titled Extraordinary Administrative Support<\/em>. Delgado, formerly an administrative assistant in the member services department, had recently been promoted to training and development coordinator in the human resources (HR) department. There, she reported to Peter Setzer<\/strong>, vice president of operations and a member of the college\u2019s Executive MBA (EMBA) Advisory Board, and to Cynthia Fern\u00e1ndez<\/strong>, director of HR, and a member of the college\u2019s Master of Science in Human Resource Management (MSHRM) Advisory Board. They thought the EPE course would benefit Delgado in her new position.<\/p>\n

They were right.<\/p>\n\n\n\n
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\nJames R. Bussey<\/strong><\/em><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\u201cPart of the job involved creating training for employees and the course helped me very much,\u201d she said. \u201cWatching the instructor, James R. Bussey<\/strong> <\/strong>, and seeing the interaction among the participants\u2014hearing their triumphs and heartaches\u2014got to the heart of what administrative assistants need and feel, enabling me to relate to others at this level and to think about appropriate training within our company.\u201d<\/p>\n

Course builds awareness: an essential part of administration.<\/em><\/p>\n

\u201cThe idea behind the course is to give everyone greater self-awareness and a deeper understanding of their environment,\u201d Bussey, executive assistant\/chief of staff, Executive Dean\u2019s Office and frequent EPE instructor, said. \u201cAdministrative assistants form a critical part of any organization\u2014as office managers, gatekeepers, listeners, and communicators. They run meetings, have to manage time, and must build relationships, including with their bosses, who may have a different style from theirs. We believe that increasing their awareness of these elements of their jobs helps improve their effectiveness.\u201d<\/p>\n\n\n\n
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\nJoseph L. Caruncho <\/strong><\/em><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Delgado\u2019s strengths as an administrative assistant had not gone unnoticed by CEO Joseph L. Caruncho, <\/strong> (BBA \u201981), president and CEO of Preferred Care Partners Corporation, chair of the college\u2019s Dean\u2019s Council, and a strong university supporter in other ways.<\/p>\n

\u201cShe had taken the lead in creating a real case study on how initiative can work,\u201d he said. \u201cIt was a great idea, and it led to our moving her to our HR department, where she could facilitate programs in our Preferred Care Partners Corporate University.\u201d<\/p>\n

EPE program on HR helps Delgado gain her footing in new department.<\/em><\/p>\n

\n

\u201cThe course had a high level of practicality: real people in the real world in real jobs. I continue to refer to my notes almost weekly.\u201d<\/p>\n

\u2014Judy Delgado<\/strong>, team leader, HR, Preferred Care Partners<\/p>\n

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\u201cAfter my promotion to training and development coordinator in HR, I took another EPE course called Human Resources Management<\/em>,\u201d said Delgado, who recently was promoted again, this time to team leader in HR. \u201cIt gave me a holistic view of what HR is all about. The course had a high level of practicality: real people in the real world in real jobs. I continue to refer to my notes almost weekly.\u201d<\/p>\n

Drawing from what she learned in both courses as well as from her own experiences, she created a training seminar for the company\u2019s administrative assistants. It ran for three half-day sessions during Administrative Assistants Week in April, 2007.<\/p>\n\n\n\n
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\nCynthia Fern\u00e1ndez<\/strong><\/em><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\u201cWhat she learned in the HR course expanded her knowledge of HR in general and allowed her to understand HR\u2019s role in the training and development of employees,\u201d Fern\u00e1ndez said.<\/p>\n

Preferred Care Partners and EPE see synergistic opportunities.<\/em><\/p>\n

Though Preferred Care Partners offers a number of internal training and development programs, Caruncho sees a strong future between his company and EPE.<\/p>\n

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\u201cWe plan to take advantage of EPE\u2019s expertise rather than trying to replicate their courses in house.\u201d<\/p>\n

\u2014Joseph L. Caruncho<\/strong>, CEO, Preferred Care Partners, and president, Dean\u2019s Council<\/p>\n

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\u201cOn the Dean\u2019s Council, we look for ways the university and business community can strengthen their relationship,\u201d he said. \u201cIn our case, we plan to take advantage of EPE\u2019s expertise rather than trying to replicate their courses in house.\u201d<\/p>\n

\u201cWe are thrilled with the opportunity to work with businesses to develop the skills of their employees,\u201d said Robert Garcia<\/strong> (EMBA \u201997), director of EPE. \u201cWe congratulate Judy Delgado and find it incredibly rewarding that she used the skills she learned in our programs to take advantage of the opportunities offered to her at Preferred Care Partners.\u201d<\/p>\n

To learn more about EPE, which offers a full menu of standard courses and can also customize courses for a company\u2019s needs, visit http:\/\/business.fiu.edu\/epe\/epe.cfm<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Judy Delgado A combination of natural gifts, support from key people at Preferred Care Partners Corporation, and courses offered through Executive and Professional Education (EPE) in the College of Business Administration, have enabled Judy Delgado (BS \u201992) to move up in her company and to contribute to it more effectively. It began with an email […]<\/p>\n","protected":false},"author":71,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[3513,10],"tags":[787,3905,1234,1392,1429,2125],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/biznews.fiu.edu\/wp-json\/wp\/v2\/posts\/3833"}],"collection":[{"href":"https:\/\/biznews.fiu.edu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/biznews.fiu.edu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/biznews.fiu.edu\/wp-json\/wp\/v2\/users\/71"}],"replies":[{"embeddable":true,"href":"https:\/\/biznews.fiu.edu\/wp-json\/wp\/v2\/comments?post=3833"}],"version-history":[{"count":1,"href":"https:\/\/biznews.fiu.edu\/wp-json\/wp\/v2\/posts\/3833\/revisions"}],"predecessor-version":[{"id":24242,"href":"https:\/\/biznews.fiu.edu\/wp-json\/wp\/v2\/posts\/3833\/revisions\/24242"}],"wp:attachment":[{"href":"https:\/\/biznews.fiu.edu\/wp-json\/wp\/v2\/media?parent=3833"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/biznews.fiu.edu\/wp-json\/wp\/v2\/categories?post=3833"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/biznews.fiu.edu\/wp-json\/wp\/v2\/tags?post=3833"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}